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Internet · Career & Techical Education · Business Information Tech

Administrative Office Procedur

  • Fall 2022
  • Section NT1
  • 3.0 Credits
  • 08/22/2022 to 12/10/2022
  • Modified 11/10/2022

Based on recommendations from the CDC and other governmental agencies, the content delivery method for this course may need to be modified.

Meeting Times

Internet Based - Online Course

This is an internet-based (fully online) course. Students must have regular access to a computer and a reliable internet connection, either on campus or in a personal setting, to complete all assignments. Students should log in to Canvas on the first day of the course to complete the first week assignment(s). This course does not require proctored testing.

Contact Information

Instructor: Vanessa Spann Spann

Midlothian Campus

Weekly Conference Phone: (469)712-6671

Contact instructor during week days from 9:00 a.m. to 5:00 p.m.

Office Hours

VIrutal Conference Contact: (469)712-6671

Monday - Friday 9:00 a.m. - 5:00 p.m.



Study of current office procedures, duties, and responsibilities applicable to an office environment. (2 Lec/2 Lab, 3 Credit Hours)


Upon completion of the core curriculum, students are expected to demonstrate competence in all of the core objectives listed in the college catalog. The overall content of this course is designed to enhance skills in each of the following core objectives.

  • Critical Thinking Skills - to include creative thinking, innovation, inquiry, and analysis, evaluation and synthesis of information
  • Communication Skills - to include effective development, interpretation and expression of ideas through written, oral and visual communication
  • Empirical and Quantitative Skills - to include the manipulation and analysis of numerical data or observable facts resulting in informed conclusions
  • Social Responsibility - to include intercultural competence, knowledge of civic responsibility, and the ability to engage effectively in regional, national, and global communities
  • Personal Responsibility - ability to connect choices, actions and consequences to ethical decision making
  • Teamwork - to include the ability to consider different points of view and to work effectively with others to support a shared purpose or goal.

Required and Optional Materials

Visit the Navarro College Bookstore: College Bookstore

Course Material - Important Information

  • Each student must purchase all course materials which includes the access code to work assignments from the Navarro College Bookstore by the first week of class to begin assignments. **Your instructor is not responsible for incorrect or inadequate course material purchases that are done outside of the NC Bookstore.
  • Immediate Access to course materials may be available with your tuition. This is where your course material cost may be included with your tuition. Check with the NC Admissions office to verify if this course is using Immediate Access.

Computer Device Compatibility

Computer Device Compatibility is critical to ensuring that assignments are completed correctly in this online course.

  • The student is required to have access to a reliable internet source AND an up-to-date computer device. Students can borrow a device from any Laptop Kiosk on the Navarro College campuses as an additional resource for computer usage.
  • It is the student’s responsibility for checking to make sure that their home computer or laptop is compatible prior to working in this course by completing the System Requirements check.
  • Students are advised not to use your cell phone for tests, exams, and projects.
  • Use the recommended browser and log out of your computer or laptop after each session to avoid technical difficulty with assignments.

Medical Office Procedures

  • Author: Bayes
  • Publisher: McGraw Hill
  • Edition: 9th
  • ISBN: IA-9781264286898
  • Availability: Contact Navarro College Bookstore for questions regarding your course materials

This course uses Immediate Access with your tuition.

Assignments and Activities

Procedure for Submitting Assignments

  • This online course requires a minimum of five hours plus per week to complete to assignments.
  • Online software is a requirement for completing assignments. The course materials and must be purchased from the Navarro College Bookstore. Immediate access to course materials may be available with your tuition.
  • Assignments are due the first week of the course to verify attendance.
  • Homework assignments are to be completed online and are due on the dates and time as stated in the Course Schedule. On the due date, assignments will close and will no longer be accessible to the student.
  • Assignments must be completed in the order for which they appear in the course outline/schedule. Do not work out of order.
  • Some weeks there may be multiple assignments or chapters. This may require more time and is the student’s responsibility to apply the additional time needed to complete assignments successfully.
  • Reminders for course assignments is optional and may not be sent by your instructor.
  • Your instructor will not accept excuses, images, and pictures of work when there is an issue with assignments.
  • Many of the assignments are graded by the course online software. Most grades are transferred directly to from the online software directly to the Canvas grade book. If manual grading is required, the instructor will update these grades within 7-10 days. If assignments are to be submitted or uploaded through Canvas, please follow the instructions posted in Canvas by the instructor. 
  • Assignment Help:  Students can use the HELP tabs in the online software that you purchased.  If you have any questions on getting started with online software, it is recommended that student contact Technical Support first. Technical Support can also help with issues that occur while attempting to complete assignments in the assignment online software. Technical Support is available by aiding you as a student. Always remember to get a case number when contacting Technical Support.

Student Learning Outcomes

 Upon successful completion of this course, students will:

SLO1 - Develop time management techniques
SLO2 - Demonstrate communications skills
SLO3 - Identify the basic skills of an office professional. 

Grading Criteria

Grading criteria will conform to the established policy of Navarro College, as stated in the College catalog: A=90-100%; B=80-89%; C=70-79%; D=60-69%; F= Below 60%. 

Grading criteria for certain programs, including those in the health professions, may differ. Grading criteria for such courses or programs may be located in the course syllabus and/or program handbook.

The Canvas grade book average is a running total and is based on assignments that have been completed. A blank in the grade book does not calculate in the average. The instructor reserves the right to adjust grades after the original posting in the Canvas grade book because of posting error or student academic misconduct determined after the original posting of grades.


SmartBooks Connect Orientation, Projects &  Assignments

Chapter & Video Quizzes & Discussion Board Assignments

Syllabus Tests & Part 1, Part 2 & Part 3 Exams Total
Not Graded 50% 30% 20% 100%

Course Policies

Course Expectations from Students

All Students are expected to:

  • Check Canvas every day for new announcements and updates.
  • Read and understand all contents of the Course Syllabus.
  • Purchase, read and become familiar with the assignment Software instructions and guides.
  • Read all text in the e-book or textbook available, preview any Canvas Help videos or PowerPoints and complete all projects and exercises at the end of each chapter to learn the concepts. This is suggested before you start working on assignments in the online software.
  • Follow the Course Schedule and review its content on a regular basis. The student is expected to spend additional time when needed to complete all assignments on time.
  • Work weekly in the course by logging in the assignment software and by completing all assignments due as stated in the course outline/schedule. Working ahead a few days of the actual deadline date is highly encouraged to avoid incidentals.
  • It is the student’s responsibility to contact Technical Support to get the issue resolved in a timely manner and before the assignment closes.


Late/Make-Up Work

Just the Facts - Late Work Policy 

  • Late work is NOT accepted in this course. HERE'S WHY:
    • As an online student, you have 24 hours a day, 7 days a week to complete your work.
    • Allowing one student additional time and not others is not fair or ethical regardless of the reason.
    • Late work is already acknowledged in this online course when it was created by your instructor. Weekly assignments usually take approximately five hours plus to complete within a 7-day timeframe. This allows for plenty of time to complete if the student is managing time properly.

You are strongly encouraged to complete assignments a few days prior to the due date indicated in the course outline/schedule. Do not wait until the last minute. If you wait until the last minute, something will happen—illness, funerals, electrical power interruption, emergency, overtime at work, computer problems, etc.

 A grade of “0” will be the result of any assignment not completed by the due date. Some grades must be updated to reflect your work. If you did not complete, the dash will be changed by your instructor within 7-10 days.

  • Instructor-granted extensions are seldom considered. If considered, a student's request for a late work extension must be initiated by the student and within 2 days of the assignment deadline date. Late penalty deduction in some exceptional cases is -15 points per assignment from the final grade of the assignment missed. The instructor is not responsible for reminding students of missed tests or assignments.
  • In rare cases the instructor may grant a one-time extension for illnesses only. HERE’S THE ONLY TIME AN EXTENSION WILL GRANTED: Any student that is requesting an extension or make-up work on assignments pertaining to an illness (student only) must contact Philip Johnson at [email protected] for an official excuse to be considered with supporting documents. Extensions will only be granted if Philip Johnson requests the extension on the student’s behalf. Philip will email me verification and only then will your extension or make-up be granted. Only one official extension per student, per semester will be granted. 
  • EXTRA CREDIT – Extra Credit is not a guarantee for this course. Itis the instructor’s discretion to offer extra credit assignments and notifications for extra credit will be provided. Extra credit cannot be requested by the student.


All Navarro College students are required to use their Navarro College email to correspond with instructors and other Navarro College personnel.

Email Etiquette – Online Courses

Important Information Regarding Emailing Instructor

Email is the preferred mode of communication for this online course using your Navarro College Email assigned to you. Most of the time I will answer all emails within 24 hours of the received time, excluding weekends and holidays. If you do not receive a reply from me within 24 hours, please resend the email to ensure that I have received the correspondence.

It is important when emailing me to give me all the information I need to assist you with your online course. I have other classes and it is very helpful for you to give me all the necessary information. You should communicate in your emails in the same manner you would if you were face to face with me. It is very important to review your course syllabus and/or course calendar before contacting your instructor. By doing so, many of your concerns can be answered without having to contact your instructor.

Things to remember when emailing the instructor:

  1. Student must compose a new email for each concern being addressed.
  2. Student must identify their full name and use the Subject Line to indicate topic of concern.
  3. Student must identify the course they are enrolled in. That will include the course name and section number, your complete name as listed on the class roster, and any additional identifiers for topic of concern (example: assignment number and chapter number, etc.).
  4. Student must be specific with their comments or questions.
  5. Student should not use any disrespectful tones and must use correct grammatical skills.
  6. Student should check their NC emails and the CANVAS Announcement section daily for important course information and updates to avoid inquiries about concerns already addressed.
  7. If having issues with software, you are asked to contact Technical Support for that software before emailing your instructor.

** Special Note: Remember if you are experiencing issues with your assignments during the times that your instructor is not available (particularly weekends and late evening) always contact Technical Support for that course for help.

Instructional Modalities

Description of instructional modalities

Face to Face 



Face to face courses are taught in a traditional classroom format. 

Courses classified as “Hybrid” in the course schedule (identified with the letter ‘H’ in the course section designation) will use a combination of face-to-face classroom and online instructional methods. A minimum of 50 percent of the course must be taught online to be classified as a hybrid course.

Students must have regular access to a computer and a reliable internet connection, either on campus or in a personal setting, to complete all assignments.

In addition to traditional lecture, Navarro College uses the Canvas Learning Management System to provide course materials and activities assigned by the instructor. Access user information here:

To access Canvas:
(1) Go to:
(2) Enter your User Name and Password
(3) Click on the Canvas icon and locate your course on the Canvas Dashboard.

Final Exams

Students are required to take final exams during the posted final exam week and should not make travel reservations or other plans which would require them to request a rescheduled final.  Requests to take final exams early, or at a time other than indicated on the final exam schedule, must be approved by the appropriate Campus Dean and are granted only in exceptional circumstances. Personal or family travel plans are not deemed as exceptional circumstances.

Confidentiality and Mandatory Reporting

Students may choose to share personal information or experiences, as appropriate, in written assignments, class discussions, presentations, and conferences with instructors. While instructors and other college employees will strive to keep personal student information private, they are required to report information about sexual misconduct, childhood abuse, and criminal activity to the proper authorities. 

Course Content and Rigor

College-level courses may include controversial, sensitive, and/or adult material. Students are expected to have the readiness for college-level rigor and content.

Academic Integrity

Students are expected to do their own work at all times. Cheating is a serious offense with serious consequences which may include any of the following:  a grade of zero, course failure, or removal from a program.

Student Conduct

All students enrolled in classes at Navarro College shall follow the tenets of common decency and acceptable behavior conducive to a positive learning environment. Behavior deemed by the instructor to be disruptive may result in the student being dropped from the course.

Subject to Change

The Course Syllabus and/or the Course Calendar may be changed as the term progresses at the discretion of the department and/or instructor.

Institutional Policies

Students are expected and required to have read the Student Handbook and to consult appropriate sections of the College Catalog for general academic information.

Attendance and Preparation

Attendance and Preparation Policies

Face to Face and Hybrid


Regular and punctual class attendance is expected at Navarro College as a key element for student success. Excessive absenteeism is defined as two consecutive weeks of instruction in a 16-week semester (or the equivalent in any shorter term) and may result in being dropped from the course.

Students who miss class to participate in a co-curricular activity must have written permission (e-mail accepted) from a coach/director and must make prior arrangements with the instructor to take an examination or complete an assignment scheduled for that day. 

Regular (daily or weekly) online work is a key element for student success in an internet-based class.  Students must complete the first assignment by the designated deadline to document participation in the course.  The instructor will drop any student who fails to complete an assignment by the deadline provided in Canvas.

Although the instructor may drop a student from the class for insufficient participation, the responsibility for dropping a class belongs to the student. Insufficient participation is defined as not logging in and completing assignments for the equivalent of two consecutive weeks.  If you are unable to complete the course, you should formally drop it.

  • Additional information regarding attendance requirements is available in the Navarro College Catalog. College Catalog
  • You may drop this class by completing an online form. It is the student's responsibility to visit with his or her instructor concerning course status before submitting the required paperwork to the Office of Admissions and Records to drop this class. Additional information about dropping a class may be found in the Navarro College Catalog: Dropping and/or Adding Courses
  • Failure to withdraw by the deadline may result in your name remaining on the class roll, resulting in a grade of ‘F’ at the end of the semester. 
  • If you are pregnant, have given birth,  have absences related to pregnancy, or foresee any educational issues related to pregnancy, under Title IX you have a right to request reasonable accommodations. The choice to inform the college of any health concern is voluntary, but if you wish to have accommodations, you must contact the Navarro College Disability Services Office at 903-875-7377 or [email protected]
  • If you are receiving financial aid grants or loans, you must attend and participate in all classes from the first class day.  Do not drop or stop attending any class without consulting the Financial Aid Office. Changes in your enrollment level and/or failing grades may require you to repay financial aid funds.  
  • All students receiving Veterans Administration (VA) benefits must notify the Veteran’s Certifying Official of any enrollment changes as soon as they are made. The Veterans Affairs benefit recipient needs to be aware that the VA may require repayment of all benefits received since the beginning of a semester for any course in which a “W” grade is received
  • According to current Texas law, dropping a course may have serious academic consequences. Under most circumstances, a maximum of 6 courses may be dropped throughout the entire undergraduate degree program. Before you decide to withdraw from this or any other course, make sure you understand the consequences. For more information see the Office of the Registrar.

MyNC Single Sign-On

MyNC Single Sign-On:
The MyNC Single Sign-On page provides one-stop access to several student resources, such as Canvas, Office365 (Student Email), and Self-Service.

For Login Instructions, visit: Contact Center

For Login Assistance:
Contact Center
Phone: (903) 875-7416
Email: [email protected]
Your privacy is extremely important. Please do not share your account information with anyone.

Links to Important Information

Academic Decorum: Academic Decorum Policy
Includes: Civility, Being a Successful Student, Classroom Decorum, Change of Grade, Grade Challenge Procedure, Academic Dishonesty, and User Responsibilities for IT Resources/Penalties for Violation of Technology Policy, Tobacco Use Policy

Academic Integrity: Academic Integrity Policy

College Catalog: College Catalog

Campus Safety: Department of Campus Safety

Family Education Rights and Privacy Act (FERPA): FERPA Policy

Student Rights and Responsibilities: Rights and Responsiblilities Policy

Student Handbook:  Official Student Handbook

Links to Campus Services

Bulldog Life: Learning. Living. Launching: Bulldog Life 

Navarro College's Bulldog Life is a student success service to all students. Opportunities include Canvas courses, meaningful activities, Culture of Caring and travel opportunities. Bulldog Life is a self-guided experience. We know that every student is in a different stage in life. 

Counseling Services: Counseling Services Center

The Counseling Center is staffed by licensed counselors who provide brief counseling, assessment, referral, and crisis intervention services to currently-enrolled Navarro College students. The Navarro College Counseling Center is free, confidential, and available to all enrolled NC students.

Testing Center Hours and Contact Information: Testing Center

One-week advance notice is strongly recommended for testing appointments.

Online Proctored Testing Information: Online Campus Proctoring (Testing)

Library Services: Navarro College Libraries

Tutorial Services: Tutoring Services

NOTE: In addition to Navarro College tutoring services, students have access to free 24/7 tutoring by visiting UpSwing (Virtual Success Center) and logging in to their UpSwing account.  If you're a new user, click NEW USER to create an account.

Disability Services: Disability and Access Services Office

It is the responsibility of the student to contact Navarro College Disability Services Office to request accommodations. Contact 903-875-7377 or [email protected] for more information.  Once approved, you will be given an accommodation letter that you are to share with your instructor.

The instructor is committed to helping each student reach his/her academic potential and to providing every student equal opportunity to participate in and engage with the course.  In keeping with this commitment, effort has been made to develop accessible learning materials that provide equal access.  Please contact the instructor immediately if access to course materials is restricted due to a disability so the issue(s) can be resolved in a timely manner.

Title IX Accommodations Related to Pregnancy: 

If you are pregnant, have given birth,  have absences related to pregnancy, or foresee any educational issues related to pregnancy, under Title IX you have a right to request reasonable accommodations.  The choice to inform the college of any health concern is voluntary, but if you wish to have accommodations, you must contact the Navarro College Disability Services Office at 903-875-7377 or [email protected]


Student Support and Administrative Services: Support Services